Please Help Me

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aspen

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What a strange place to start fighting.....”please help me”
 
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JohnPaul

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I have a problem I need help in dealing with, there is this young lady who works at the supermarket customer service department who had to help me with a price difference and she kept insisting I was wrong and it was the right price, well I knew I was right because I saw the sale price and when they scanned the item at the cash register it didn’t scan as the sale price.

So I went back to the young lady and said, I’m sorry but I just went to double check the price and it’s suppose to scan at the sale price, so she gave me a frustrated look like I was bothering her, and walked to the back with me where the item was, well it just so happened that they gave me the wrong item, so I told her that’s not the one I asked for, I asked for the one on sale, and I pointed at it, now mind you I’m being polite and nice throughout the whole ordeal and this young lady whose job is to help the customers is copping an attitude and looking like I’m bothering her.

When she saw she was wrong, she said oh they gave you the wrong one, and asked me if I still wanted it, I told her if she can give it to me at the sale price I’ll take it, it was food so I didn’t want them to throw it out, she said no I can’t do that, so I said ok then I don’t want it, I want the one I asked for that is on sale.

Well today I was at the same supermarket and purchased a mineral water and when the cashier scanned it, it wouldn’t scan, so she had to ask the same customer service lady for assistance, I don’t know what happened but the cashier turned around with a blank look on her face like the customer service lady didn’t want to help her with the problem, looking back at it now I think it was because she saw it was for me, I then told the cashier the price is right here on the fridge, she saw the price and entered it, with no problem.

How am I suppose to deal with this in a nice Christian manner, I feel every time I have a problem at this supermarket and need customer service assistance and this young lady happens to be working there, she will give me a hard time or tell her coworkers that I’m problematic.

I don’t want to lose my temper or get into a shouting match with her or cause her to lose her job.
 

Bobby Jo

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My FAVORITE line is, -- Do you have a supervisor?

A supervisor LOVES to make a decision. They like to show their authority by over-ruling the floor staff.

It works in almost any environment and circumstance.

Bobby Jo
 
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JohnPaul

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My FAVORITE line is, -- Do you have a supervisor?

A supervisor LOVES to make a decision. They like to show their authority by over-ruling the floor staff.

It works in almost any environment and circumstance.

Bobby Jo
I want to do the Christian thing and not cause her trouble, and if I do who’s to say the supervisor won’t side with her.
 

Bobby Jo

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If you haven't noticed, TRUTH is sometime confrontational. I used TRUTH to hold both YOU and many who have posted in this Topic accountable to TRUTH, and it wasn't always well received. But I don't care. TRUTH must be the foundation of our existence, -- given in a sincere and earnest fashion, exactly as Jesus demonstrated.

Of course they crucified Jesus, but if you're HIS follower, you must not only follow HIS example, but follow where HIS path leads.
Bobby Jo
 
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Butterfly

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Truth is subjective - others use ' Thier Truth ' to be equally confrontational with you Bobby jo - and they would proberbly give the same answer as you above.
I have asked to see the manager within situations where I know that I have a right to question what is being relayed to me, but to be honest it's not usually because someone is being ' off ' with me.
Often as not its our own insecurities that can feed a situation like the one you convey - we read into body language, expressions ect and presume ' someone is mad with us ' . You need to decide what is your responsibility, and what is someone else's. The second situation you relayed, well the issue was more between the cashier and the customer service Lady. In the first incident you were proved right,you could have asked to speak to a supervisor then, but you chose not to. You made a decision and need to leave that one.
I would suspect that it's made you feel uncomfortable and now you feel awkward - but you are not responsible for a bad attitude that someone else has about their job. If something is wrong then as a customer you have a right to get it sorted, and if the person meant to help doesn't, then you have a right to take it further. Holding people to account does have risks and consequences, some good , some bad , but it doesn't mean it is wrong to do.
Rita
 
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JohnPaul

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Truth is subjective - others use ' Thier Truth ' to be equally confrontational with you Bobby jo - and they would proberbly give the same answer as you above.
I have asked to see the manager within situations where I know that I have a right to question what is being relayed to me, but to be honest it's not usually because someone is being ' off ' with me.
Often as not its our own insecurities that can feed a situation like the one you convey - we read into body language, expressions ect and presume ' someone is mad with us ' . You need to decide what is your responsibility, and what is someone else's. The second situation you relayed, well the issue was more between the cashier and the customer service Lady. In the first incident you were proved right,you could have asked to speak to a supervisor then, but you chose not to. You made a decision and need to leave that one.
I would suspect that it's made you feel uncomfortable and now you feel awkward - but you are not responsible for a bad attitude that someone else has about their job. If something is wrong then as a customer you have a right to get it sorted, and if the person meant to help doesn't, then you have a right to take it further. Holding people to account does have risks and consequences, some good , some bad , but it doesn't mean it is wrong to do.
Rita
Thank you for your advice, my concern is the way I see things, nowadays the customer isn’t always right even when they are, I’ve seen other people customers get told off by cashiers and regular workers in supermarkets, department stores etc. But you are right, perhaps it’s the way I read her body language and being I had a problem with her before I’m assuming she took a disliking to me and just blew the cashier off this time, because it had to do with me.
 
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JohnPaul

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If you haven't noticed, TRUTH is sometime confrontational. I used TRUTH to hold both YOU and many who have posted in this Topic accountable to TRUTH, and it wasn't always well received. But I don't care. TRUTH must be the foundation of our existence, -- given in a sincere and earnest fashion, exactly as Jesus demonstrated.

Of course they crucified Jesus, but if you're HIS follower, you must not only follow HIS example, but follow where HIS path leads.
Bobby Jo
Thank you Bobby Jo.
 
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Butterfly

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I 'remember , years ago , when I worked at Barclays bank- we had a slogan ' the customer is always right ' ( even when they weren't! ) It use to drive us nuts as cashiers
We have issues at work with team members who ' have the wrong attitudes ' - like you, it bothers me - but sometimes you speak to someone and they do nothing about it - then you have to weigh up taking it further.
I do tend to try and ' take it to the Lord ' and let him be a filter.
Just as society takes way to much offence these days, people equally don't like taking responsibility, and take offence at being challenged, they react rather than go ing to.e to consider whether a critism is true
Rita
 
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JohnPaul

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I 'remem we, years ago , when I worked at Barclays bank- we had a slogan ' the customer is always right ' ( even when they weren't! ) It use to drive us nuts as cashiers
We have issues at work with team members who ' have the wrong attitudes ' - like you, it bothers me - but sometimes you speak to someone and they do nothing about it - then you have to weigh up taking it further.
I do tend to try and ' take it to the Lord ' and let him be a filter.
Just as society takes way to much offence these days, people equally don't like taking responsibility, and take offence at being challenged, they react rather than go ing to.e to consider whether a critism is true
Rita
That’s the problem Rita, today the customer is never right, customer service gets nasty with you on the phone, very seldom do I get a nice person on the phone and when I do, I’m appreciative of it and thank them kindly for their help.

I had a problem at one of my banks several years ago, with the assistant manager at a bank I’ve had an account with since I was born, that my parents opened up, for some reason she didn’t take a liking to me, I have always been polite as I was taught as a child, I had a problem with my account, well she made my life difficult instead of helping me she made matters worse.

To make a long story short, I had to call her headquarters and report her, and that’s not in my nature to do things like that, but it got to that point, well it didn’t help me any, her whole staff were put on alert towards me, I believe they put something in the system on my account, no matter what branch I went to I got the cold shoulder and a cold sort of response and dirty looks from the tellers.

Well what I had to wind up doing was open an account at another bank, to this day I still wonder why that assistant manager acted the way she did to me, things like this bother me because no matter who the person is I always give them common courtesy and respect, it’s how I was raised.

Rita, I will pray to the Lord in times like this and just let things go.

Thank you for taking the time to help me and give me guidance.

God bless you.
 
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Butterfly

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Yes , it has changed- although i must admit i have seldom had bad customer service, the only problem we have in the UK is having call centres in India - and all they have is information cards with responses on - trying to actually speak to someone who understands some of the issues is very difficult with some companies.
Face to face, i have always been quite fortunate xx
Rita
 

Bobby Jo

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Truth is subjective - others use ' Thier Truth ' to be equally confrontational with you Bobby jo ...

One of the problems with "christianity" (small "c") is that we think being mild, meek, timid, afraid, fearful, is "christian" (small "c"). In fact Jesus was bold, brave, honest, forthright, and fearless.

When his own mother asked HIM to do something he wasn't prepared to do, he gave her a mild rebuke, and then took care of the situation:

John 2:3 When the wine was gone, Jesus’ mother said to him, “They have no more wine.” 4 “Woman, why do you involve me?” Jesus replied. “My hour has not yet come.”

And when the money changers were in the Temple square HE fashioned a WHIP chased them and their livestock out:

John 2:14 In the temple he found those who were selling oxen and sheep and pigeons, and the money-changers sitting there. 15 And making a whip of cords, he drove them all out of the temple, with the sheep and oxen. And he poured out the coins of the money-changers and overturned their tables. 16 And he told those who sold the pigeons, “Take these things away; do not make my Father's house a house of trade.”

Or:

Mark 8:33
But when Jesus turned and looked at his disciples, he rebuked Peter. “Get behind me, Satan!” he said. “You do not have in mind the concerns of God, but merely human concerns.”


But be mild, meek, timid, afraid, fearful, because that's what the church teaches, and we'd rather be like what the church (and this Forum) wants rather than what Jesus demonstrated, and GOD demands.


Bobby Jo
 
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Butterfly

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I ain't going there again Bobby Jo It's just like putting the same record on again !!
You like repeating yourself !
Rita
 

farouk

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Yes , it has changed- although i must admit i have seldom had bad customer service, the only problem we have in the UK is having call centres in India - and all they have is information cards with responses on - trying to actually speak to someone who understands some of the issues is very difficult with some companies.
Face to face, i have always been quite fortunate xx
Rita
Oh we get lots of those calls!

And years ago when booking a flight in pounds Sterling from England to Scotland, the sales operator for British Airways was actually in the US.
 
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Enoch111

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How am I suppose to deal with this in a nice Christian manner, I feel every time I have a problem at this supermarket and need customer service assistance and this young lady happens to be working there, she will give me a hard time or tell her coworkers that I’m problematic.
JohnPaul,
Why do you keep going back to this supermarket when there are probably a dozen others you could go to?

Your SOP (standard operating procedure) should be that one incident of poor customer service is your limit. A psychologist might say you are asking for trouble by going back to troublesome people.
 

JohnPaul

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JohnPaul,
Why do you keep going back to this supermarket when there are probably a dozen others you could go to?

Your SOP (standard operating procedure) should be that one incident of poor customer service is your limit. A psychologist might say you are asking for trouble by going back to troublesome people.
It is the closest one to me, I live in a farm area, that is the convenient one to go to, plus the others are more expensive.
 

Pearl

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I want to do the Christian thing and not cause her trouble, and if I do who’s to say the supervisor won’t side with her.
Pray for her. I used to have a stroppy supervisor where I worked and we didn't hit it off from the start. Then I started to pray for her and compliment her hair, nails, clothes etc and she soon changed towards me. So give it a try.
 

JohnPaul

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Pray for her. I used to have a stroppy supervisor where I worked and we didn't hit it off from the start. Then I started to pray for her and compliment her hair, nails, clothes etc and she soon changed towards me. So give it a try.
I don’t work with her she’s the customer service person at the supermarket, my own supervisor is evil.
 

illini1959

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I’m new here and don’t really know where to post this.

I’m a firm believer in God, I was raised Catholic but have since become non denominational.

Lately I have been feeling like I have no where to turn to, my job is a dead end job, and I think they’re about to let me go, simply because I get reactions from one of the chemicals I have to work with, I pray to Jesus to come into my life and help me through these things, I even ask Jesus to please help me find a better job so that I may be happier in life.

But nothing seems to happen, I pray every night and I am starting to feel an emptiness inside of me, I repent for all the wrong doings I have done in my life and beg for forgiveness, so that I may be saved.

Can someone please help me?

Hi JohnPaul,

I've read through the replies and I don't see this question asked so here I go - I mean it with all kindness so please take it that way :)

I see you were raised Catholic but 'have since become non denominational." Could you please explain what you mean, exactly? Is it that you went from a Catholic church to just another church?

Then I see you said you've prayed to Jesus to come into your life - could you tell me what that meant to you? Was that something you did that was different from what you were taught in the RCC?

Finally, the last part I bolded - repenting and begging for forgiveness "so that I may be saved." See, this sounds very Catholic to me so I am (very politely!) wondering if you've actually received Christ as your Savior in a personal way per Romans 10:9-10 "because, if you confess with your mouth that Jesus is Lord and believe in your heart that God raised him from the dead, you will be saved. For with the heart one believes and is justified, and with the mouth one confesses and is saved."

If you have done that, you have been and remain saved. Salvation isn't a feeling, it's faith. I see you posted something later about feeling empty (maybe not the right word, but you get my point). Even believers feel that, sometimes. It's the valley - everyone goes through it. But if you haven't truly confessed to Jesus that you're a sinner and receive Him as Savior, that would be a different story....

I cannot, and don't in any way mean to sound like I'm judging your heart...but I know from what the RCC teaches about salvation that people in that faith are generally saved in spite of, not because of their teachings.

All I mean to say is, make sure you have received Christ. I hope you're in a good, doctrinally sound, church. If they have small groups and you're able to, join one and study the word. You'll grow :) Ask God to increase your faith. He will.

Praying for answers to your problems/situations.

God bless ~