There was a data breach with the people who sort out our wages at work recently. Thankfully my bank were able to check and be aware of the breach quite quickly.
You are blessed to have your bank help you.
The latest data breach involving my mom which also includes her direct deposit info (bank account)....the (major) bank didn't really help me. All they said was to close the account and make a new one.
But she has two (small) direct deposits going into that account. Also, since it's a joint account, does she need to go to the branch with me?
She is 93, totally homebound.
So for now I moved most of the money into a different bank checking account. And I plan to check the balance at the other bank each day. Still thinking of how to handle it all.
All I was able to do successfully was place a one year fraud alert on her with the credit reporting agency.
I was unable to sign her up for the free credit monitoring for two years. Because they said they couldn't confirm her identity. They said personal identifying info in her credit report was wrong. They said to contact the credit reporting agency and have them fix the information.
Maybe the guy at the credit reporting agency was young or ready to go home for the day.... because he said he
didn't see anything wrong.
But the lady at the credit monitoring company said there was wrong information so that's why I couldn't complete signing mom up for the free credit monitoring.
It's crazy....been dealing with this for about ten days now.